Terms and Conditions Export Prive

Be fan of our Facebook page and get $6.50 discount

By using exportprive.com Web site,
THE BUYER (The customer) AGREES TO BE BOUND BY ITS TERMS OF USE, LEGAL NOTICES, PRIVACY POLICY and all other policies that appear on the exportprive.com Web site.
The company EXPORT PRIVE LTD reserves the right to make changes to the exportprive.com Web site and its Terms of Use and Legal Notices at any time. Each time the Buyer uses the exportprive.com Web site, the Buyer should visit and review the then current Terms of Use, Legal Notices and Privacy Policy that apply to the Buyer’s transactions and use of this site. If the Buyer is dissatisfied with the exportprive.com Web site, its content or Terms of Use and Legal Notices, the Buyer agrees that his sole and exclusive remedy is to discontinue using the services on exportprive.com Web site.
The Buyer agrees to be perfectly aware that its agreement concerning the contents of these Terms of Use, Legal Notices and Privacy Policy do not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented within the framework of the exportprive.com Web site. The consumer has faculty to safeguard or to print the present general terms, being specified that as well safeguard as printings of this document concern its own responsibility.
The Buyer agrees that the acquisition of these products is not directly related to his professional activity, their acquisition will be reserved for personal use on his part. As a consumer, the customer has therefore specific rights, to be questioned in the case where the goods or services purchased through the website would in fact be related to his professional activity. The online shop set up by the company EXPORT PRIVE LTD lists the following information:

1. Legal allowing precise identification of the company EXPORT PRIVE LTD.

2. The essential features of the proposed services.

3. Indication, in Euros, Korean Won and U.S. Dollar prices of services and products.

4. The conditions of payment, delivery or performance.

5. The existence of a right of retraction.

6. The validity of the offer or the price.

Those information are translated in English. The customer states to have full legal capacities allowing him to engage under the present general terms.

This sale is subject to, and Seller's acceptance is conditioned upon, Buyer's assent to the terms and conditions stated herein and on the face hereof, which are in lieu of and replace any and all terms and conditions set forth in any documents issued by the Buyer, including, without limitation, purchase orders and specifications. Any additional, different, or conflicting terms and conditions on any such document issued by the Buyer at any time are hereby objected to by the Seller, and any such document shall be wholly inapplicable to any sale made hereunder and shall not be binding in any way on the Seller.

The following provisions represent a contract establishing the general conditions of sale of products by the company EXPORT PRIVE LTD to the Buyer.

The contract is formed by the following contractual documents in decreasing order of priority : these general conditions of sale and the order form. In case of any contradiction contained between the two mentioned contractual documents, the conditions set in the general conditions of sale shall prevail.

On the date of signing the order form, the Buyer validates the general conditions of sale. The general conditions of sale will apply from the signing of the order form until the delivery of the order to the Buyer by the company EXPORT PRIVE LTD.

The order form is legally binding the parties when the Buyer confirms its acceptance by electronically signing the order form, which has the value of an electronic signature, identical to a hand-written signature, and binds upon the parties.

The contractual arrangements will be confirmed by email by the company EXPORT PRIVE LTD to the Buyer on the delivery of the products at the latest, or sent to the address indicated by the Buyer on its duly executed order form.

Computerized registers, stored in the computer systems of the company EXPORT PRIVE LTD under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Orders forms and invoices are filed on a reliable and irreversible medium in such a way as to correspond to a reliable and durable copy.

8-a : The company EXPORT PRIVE LTD presents on its website products for sale including all necessary details the Buyer shall be aware of before filling-in an order form.
8-b : The products and prices are valid for as long as they appear on the site of the company EXPORT PRIVE LTD. The company EXPORT PRIVE LTD will supply goods ordered depending on the availability of stocks. Indications of the availability of a product are given at the time of ordering.
8-c: The Company EXPORT PRIVE LTD has the right to modify and/or replace the products at any time, depending on the products offered for sale by its distributors.

Prices quoted in Euros, US Dollar and Korean Won are the prices in force on the date of the order. They do not include delivery fees and / or sales tax. Unless otherwise agreed in writing, the invoice is due at the day of order, and the latest before the delivery of the products. The amounts paid will be considered neither as pre-payment, not as deduction on the final invoice.

The Buyer has different possibilities to pay its invoice, which are proposed in the order form. The Buyer guarantees that he is authorized to use the method of payment he has chosen when validating the order form. The Buyer declares to be authorized to engage into any legal contractual arrangement.
The company EXPORT PRIVE LTD reserves the right not to fulfill orders in the event that either the method of payment is not accepted by the official payment services and/or the invoice has not been settled in its total. The company EXPORT PRIVE LTD reserves the right not to fulfill orders in case of any existing litigation against the Buyer.

The order will be fulfilled within 3 days from its placement by the Buyer. If the product ordered is unavailable, the Buyer will be immediately informed and will have the option to cancel his order. He will then have the choice between asking for either a refund of the sums paid within 30 days from their payment at the latest, or the exchange of the products.

12-a: The products are delivered to the address indicated in the order form by the Buyer, who undertakes to take delivery of the products ordered. On delivery, the Buyer is obliged to check the condition of the packaging and the goods, and indicate any damages to the company EXPORT PRIVE LTD within 48 hours following the delivery, by email.
The Buyer may, at its request, be sent an invoice to the billing address and not to the delivery address. Regarding shipping, the company EXPORT PRIVE LTD is working with EMS, Air Parcel and Air Mail. When the company EXPORT PRIVE LTD ships the order, the Buyer will immediately be informed by email and will be able to track the parcel from his account.
12-b: To minimize transportation costs, all products of low and moderate congestion are shipped by Air Parcel or Air Mail. In addition to being the most affordable service, it delivers within a week or more in the world and offers the possibility to the Buyer of picking up the goods at a post office near the delivery address in case of absence.
The Buyer has 15 days to collect his parcel at the local post office before it is being sent back to the company EXPORT PRIVE LTD.
However, in case of an outstanding delay in the delivery, the Buyer must notify the company EXPORT PRIVE LTD by email.
The Company EXPORT PRIVE LTD will then contact the postal service to open an investigation. A case of this type can last up to twenty-one days from the date of creation of the investigation. If during this period the product is found, it will immediately be re-routed to your shipping address (in most cases). If however the product is not found at the end of the period of twenty-one days of investigation, the postal service considers the package as lost.
The Company EXPORT PRIVE LTD disclaims any responsibility for the delay in the delivery because of the carrier, including for loss of goods or cases of Force Majeure.

Any damage or incorrectness due to the delivery (operational disruptions, shortfalls or failures in deliver, missing or loss of products, damages to the products) shall immediately be indicated to the carrier on the delivery note in hand-writing, accompanied by the Buyer’s hand-written signature. The Buyer will also re-confirm these damages in writing by registered mail to the carrier within 2 business days after the delivery of products. A copy of this letter will be sent to the company EXPORT PRIVE LTD by fax or registered mail.

14-a: In case of error in delivery and/or non-conformity of the products delivered, the Buyer must establish the exact list of its claims within 48 hours after the delivery date (or the first business day following the delivery). After this delay, no claim will be accepted. The claimed products will have to be immediately returned in its original packaging without having been opened and/or used.
14-b: The claim will be sent to the company EXPORT PRIVE LTD:
- by fax.
- through the contact form under the “Contact us” link.
14-c: The Company EXPORT PRIVE LTD cannot be held liable for any non-fulfillment of the above two conditions.
The shipping fees are covered by the company EXPORT PRIVE LTD, except if the returned products do not correspond to the original declaration made by the Buyer in the return order form.

All international customers are responsible for import taxes and customs duties. EXPORT PRIVE LTD cannot be held responsible for any type of taxes, brokerage fees, or duties, levied upon the recipient when receiving a parcel that comes from EXPORT PRIVE LTD.

Any products selling through exportprive.com are supplied with a manufacturers’ warranty against manufacturing default and defect in material. The warranty period is all the time shown on every product’s pages on exportprive.com.

Every request has to be sent through the “Customer Service” before sending your package. The return’s cost will be at your own cost (or not: check the exception below*) and risk. We strongly recommend to protect your goods carefully otherwise the customer could lose his warranty’s rights. Any goods without any protections or not well protected will lose their warranty. Therefore, this is the customer’s duty to ensure the physical protection of his goods.

The customer has to keep the package, stickers or accessories to beneficiate to the product warranty.

This warranty does not cover damage resulting from accidents, misuse or neglect. Any goods which show signs of shock or humidity will not be covered by their warranty rights.

The company EXPORT PRIVE LTD will ensure to apply the warranty to any products returned in the shortest time. However, when the reparation requires a manufacturer’s intervention, EXPORT PRIVE LTD will not be responsible of any eventual delays.

IMPORTANT: EXPORT PRIVE LTD strongly recommends using “Air Merchandise Registered”. Please, avoid to return your goods through TNT, Chronopost, Fedex, UPS... because they could not pass the custom and engendered long administrative procedures to retrieve them.

* Breakdown due to manufacturing defaults within 15 days.

The customer will have to advance the returning cost of his package, EXPORT PRIVE LTD will pay them back in the shortest time. The steps to fallow in case of return are the same that the one quoted above.

The customer has 7 open days from the goods delivery date bought on the internet site exportprive.com to return the goods in mint condition in its original package to EXPORT PRIVE LTD in order to be refunded without providing any justification and paying extra fees, except the cost of return.

The 7 open days quoted above is effective from the package delivery date. The consumer could derogate this deadline in case that he cannot move or whether he needs to appeal to social benefits necessary to his living conditions. In this case, the customer may continue to exercise his right of retraction without justification or paying extra fees.

In the case of the 7 days deadline expire on Saturday, Sunday or during a bank holiday and either a nonworking day, the customer is protected until the next working day.

Every request has to be sent through the “Customer Service” before sending back your package and therefore, before 7 days.

EXPORT PRIVE LTD will only accept to refund goods if any of these conditions are met:

- Returned products must be made within the time prescribed in the first paragraph of this article, the delivery coupon is authentic.

- Returned products have to be in mind condition in their original package with the sealed non-opened.

- Returned products must not show neither wear marks nor any used marks.

- Any products damaged or which are not in mint condition will not be refunded or exchanged. Products such as CD’s or DVD’s should not be opened or unsealed in order to save the customer’s rights.

IMPORTANT: EXPORT PRIVE LTD strongly recommends using “Air Merchandise Registered”. Please, avoid to return your goods through TNT, Chronopost, Fedex, UPS... because they could not pass the customs and engendered long administrative procedures to retrieve them.

The company EXPORT PRIVE LTD shall not be liable for any delay in performance directly or indirectly caused by or resulting from acts of God, fire, flood, natural disasters, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failure, late delivery by suppliers or any other difficulties which are beyond the reasonable control of the company EXPORT PRIVE LTD, such as a general lack of the goods and services required to establish the service contracted, unforeseeable delays on the part of suppliers or other third parties on which the company EXPORT PRIVE LTD depends and general transport problems. This includes also any failure of any electronic device and/or difficulties with communications networks. During the periods of force majeure the obligations of either party shall be suspended. The party concerned by the Force Majeure shall immediately advise the other within ten working days on the date the force majeure had occurred. In the delay of one month, the parties will come together and check whether their contractual obligations shall be furthermore suspended or not. The contractual obligations can be terminated by the injured party if the force majeure is still active after a period of three months.

If one or several provisions of these general sales conditions are considered or declared invalid in application of a law, a regulation or the final decision of any competent jurisdiction, the other provisions shall remain in full force and effect.

The fact that one of the parties fails to exercise its rights with regard to a breach by the other party of any obligation whatsoever specified hereunder, shall not be construed in the future as any waiver of the breach concerned.

The section headings used herein are for convenience or reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived there from.

In case of dispute, the Buyer shall come to an amicable settlement with the company EXPORT PRIVE LTD.

By ordering via the exportprive.com Web site, the Buyer consents to the use by the company EXPORT PRIVE LTD of the personal information about the Buyer which he has given or which has been collected over the exportprive.com Web site. This information is needed for the company EXPORT PRIVE LTD to process your order.
According to article 78-17 of the "Informatique et Libertés" law of 6 January 1978 on the processing of personal data, the Buyer has a right of access, rectification and deletion of the data that is held about him.
To exercise this right, the Buyer should send an email to the company EXPORT PRIVE LTD.
The Company EXPORT PRIVE LTD may share the personal information collected with any third parties of their choice involved in the supply of the products proposed. Such information is provided when necessary to the performance of the services and is kept in strict confidence.